The situation
Problems this engagement is built to solve.
- Staff re-enter orders or customer data across systems.
- Wholesale pricing and account rules do not fit the retail storefront.
- Inventory, fulfilment, or marketplace updates are unreliable.
- An app stack has grown without a clear source of truth.
What changes
The outcome is operational, not just visual.
Clear system ownership and data flow documentation.
Automated workflows with failure handling and observability.
B2B journeys that reflect account, pricing, and purchasing rules.
Fewer manual corrections and less operational guesswork.
Fixed-scope foundation
What the scope can include.
The final proposal names the exact deliverables and exclusions. These are the common building blocks, not a vague promise that everything is included.
- Systems and workflow discovery
- Source-of-truth and data-flow design
- Shopify B2B company and catalogue setup
- ERP, PIM, inventory, fulfilment, or marketplace integration
- Webhook, queue, retry, and reconciliation logic
- Operational dashboards or admin tooling where required
- Monitoring, runbooks, and handover
Delivery model
Risk first. Working checkpoints. No black box.
- 01
Follow the real workflow
Trace what happens from account creation and pricing through order, fulfilment, cancellation, return, and reconciliation.
- 02
Define system authority
Agree which system owns each field and event so the integration does not become a loop of conflicting updates.
- 03
Build for failure
Add idempotency, retries, logs, alerts, and reconciliation paths instead of assuming every API call succeeds once.
- 04
Roll out safely
Validate against real operational scenarios, document exception handling, and introduce the workflow without surprising staff.
Strong fit
This is likely useful when…
- Manual operations are limiting growth or accuracy.
- The project crosses Shopify and at least one business-critical system.
- Wholesale customers need account-specific rules or purchasing flows.
- The team needs technical ownership, not another app recommendation list.
Probably not the right fit
This is deliberately not for every brief.
- The desired integration already exists as a suitable supported connector.
- No system owner can explain the current data or exception paths.
- The expectation is zero maintenance for an undocumented third-party API.
Related capabilities
The surrounding Shopify work.
Custom Shopify software
Purpose-built software for merchants, teams, partners, and customers when the requirement is too specific or strategically important for a generic subscription app.
Explore02Replatforming to Shopify
Replatforming for stores where catalogue structure, SEO history, customer data, business rules, and operational integrations matter as much as the new design.
Explore04Hydrogen and custom storefronts
Architecture and implementation for commerce products whose experience or application requirements genuinely exceed a conventional Shopify theme.
ExploreStart with the actual constraint
Bring the messy version of the problem.
The first call is for deciding what should be built, what should not, and what must be understood before a responsible quote exists.